Discovery Tours NT

TERMS & CONDITIONS 28/02/2022


1. BOOKING CONDITIONS

All bookings are made with Discovery Tours NT (ABN: 97 134 620 554). By booking a trip with us you are deemed to have agreed to these Booking Terms + Conditions (which constitutes the entire agreement between you and us) and the booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Dates, itineraries and prices are valid as indicated on the specific webpage or email confirmation.

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If booking through a third party, you may be required to pay a deposit for your booking. Recovery of this amount in the event of non-participation for whatever reason will be subject to the booking agents’ policies and may be non-recoverable. Bookings made direct to us require a 20% deposit or full payment to confirm.

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Acceptance of your booking will be confirmed by email and text. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due no later than 48 hours before departure date. If this balance is not paid on or before this time, we reserve the right to treat your booking as cancelled and you will be unable to participate in the tour.

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For us to confirm your travel arrangements, you must provide all requested details and the deposit (if required) at the time of booking. Necessary details include full Name, Age, Nationality, any relevant pre-existing medical conditions (which may affect your ability to complete your travel arrangements or participate in our adventures), contact details, pickup location, food allergies and considerations.

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If you are late for pickup, we will attempt to contact you by the phone number provided but may need to amend the itinerary accordingly.



2. REFUNDS AND CANCELLATIONS

If your circumstances change and you cannot undertake the tour:

All items provided by Discovery Tours NT and NOT third-party providers will be subject to no penalty if cancelations occur outside of 14 days from departure.
All items provided by Discovery Tours NT and NOT third-party providers will be subject to a 20% penalty of full payment if cancelled within 14 days to 48 hours prior to departure.
All items provided by Discovery Tours NT and NOT third party providers will be subject to 100% loss of payment if cancelled within 48 hours of departure.
For options provided by THIRD party providers such as accommodation, cruises, shows, flights etc any refund will be according to the terms of those providers policy. Discovery Tours NT will pay to those providers the amounts owed where they require payment and refund the remaining amount to the guest.


Cancellations due to COVID related issues and impacts.

All items provided by Discovery Tours NT and NOT third-party providers will be refunded 100% up until 48 hours before departure
All items provided by ethical adventures and NOT third-party providers will be subject to a 10% Administration fee when cancelled within 48 hours of departure.


Refunds from THIRD PARTY options such as accommodation, activities etc will be subject to the policy of those providers.

If We (Discovery Tours NT) cancel a tour:



Discovery Tours NT may cancel a trip due to but not limited to logistical or operational issues, insufficient Passenger Numbers or any other cause that makes the trip unfeasible for us to operate. You will be advised as soon as possible by a representative of Discovery Tours NT of the cancellation. If Discovery Tours NT cannot facilitate your trip then we will endeavour to place you with another operator of our choosing which is agreeable to you.

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If we do not find an alternative for you that is acceptable to you and us, you will receive a full refund performed via internet transfer of funds or cash payout. This amount will include any reservations monies paid to third parties such as Booking Agents and transaction fees paid by you for your tour with Discovery Tours NT. This will constitute full settlement.

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We may also cancel departures if forced to do so by circumstances such as fire, cyclones, industrial action etc. or what is commonly referred to as Force Majeure (FM). In the case of FM and Discovery Tours NT, is forced to cancel a trip we will follow the ‘normal’ If We Cancel Policy above (2.1). If you are unable to attend a tour due to FM and are forced to cancel, then you will likewise be treated according to the same policy (2.1).



Early Termination of Tour due to weather and/or danger

It is possible that a tour will be underway which may need to end prematurely due to environmental conditions such as flooding, severe storms or medical reasons. In such cases there is no refund issued.



3. COMPLAINTS & ENDORSEMENTS

Discovery Tours NT relies on your feedback to ensure that all aspects of our adventures are to the highest standard and to help us achieve our goals, leaving you more than satisfied. For this reason, we encourage you to contact us via our email address and/or leave comments on our social media sites. Included in this are FACEBOOK, TRIP ADVISOR and LINKEDIN. Our choice to use online forms rather than paper forms reflects our commitment to maintaining a minimalistic paper use business and helps with our Eco Accreditation.



4. PRICING & PAYMENT

Our prices are based on Australian Dollars at the time of booking confirmation. All payments are to be made in Australian Dollars. They include GST.

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All confirmation of tours and payments will be done via email. Please proceed to the 'Book Now' page and provide all your details. We will get in contact with you as soon as possible. Payments can be made securely through the email invoice provided using a credit card or debit card. All credit card and debit card payments will incur a fee of 1.9%. Bank Transfer is also an option to be done prior to the tour being undertaken. Bank details will be provided on request at time of confirmation of booking.



5. AGE & DISABILITY LIMITATIONS

All travellers under the age of 18 must be accompanied by an adult who is responsible for the child’s behaviour whilst on tour. Children under 7 years of age, who require a child seat can be discussed at the time of booking. When booking a charter tour, it is possible to accommodate children under the age of 7 years old. This can also be discussed at time of booking.

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There is no upper limit for our adventures however, the Guest must be mobile enough to negotiate uneven surfaces and harsh weather conditions, Due to the nature of the terrain and weather conditions we reserve the right to amend itineraries on the day for any passenger who we deem unable to fully and safely participate in that days’ activities.

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There are no age restrictions associated with Chartered Tours however fitness and flexibility levels, outlined in the above still apply.

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6. TRAVEL INSURANCE

Travel insurance is highly recommended. Your travel insurance should cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of AUS $200,000 for each of the heads of cover. Insurance for missing departure times for Flights is also recommended.



7. CHANGE OF ITINERARY

Due to the nature of the environment and location of our adventures we may be required to alter the itinerary as previously represented with little or no prior notice being given to you. We will however attempt to inform you prior to departure as soon as is reasonably possible and offer to reschedule you on another trip or refund your payment if the changes are not to your liking.

We also reserve the right to alter the itinerary on any tour if in our view a better experience would be achieved by doing so.

We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.



8. LOCAL LAW & AUTHORITY ON TOUR

Our Adventures generally occur in remote, ecological important and culturally sensitive environments. For this reason and more, all participants must act in accordance with local law and within the acceptable bounds of local customs whilst maintaining the safety of all participants. Your guide will have final say on all matters likely to affect the safety or well-being of any person participating in the trip or the integrity of the locality. If you fail to comply with a decision made by your guide, or interfere with the well-being of the group, the group leader may order you to leave the trip immediately, with no right of refund.



9. ACCEPTANCE OF RISK

You acknowledge that the nature of the trip is Adventurous, and participation involves a degree of personal risk. You will be visiting places where the fauna, flora and geographical attributes present dangers and physical challenges greater than those present in our daily lives. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information and safety related information which will help you on your Adventure with us. You acknowledge that your decision to travel is made considering this information and you accept that you assume the personal risks attendant upon such travel.



10. LIMITATION OF LIABILITY

We may contract with a network of companies, government agencies and individuals to assist in the running of our trips as an agent for these third parties. We are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law:

any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded.
you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion) the provision of a similar trip to an equivalent value; or
a refund of the total amount received by us from you in connection with your booking. Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages


11. OPTIONAL ACTIVITIES

Any activities not normally forming part of our adventures are not included in this contract. Although these may have been undertaken during our tour timeframe and via assistance from your Guide you accept that any assistance given by your Guide in arranging optional activities does not render us liable for them.



12. ERRORS & OMISSIONS

We here at Discovery Tours NT have made every effort to ensure that the content of this site is correct. However, we cannot guarantee that we have not made mistakes so please bear that in mind as you scroll through the pages. We apologise for this and welcome your input to correct our oversight. By using this site, you acknowledge and accept that there may be errors in content and all information is provided for your interest only such that to the fullest extent permitted by law, Discovery Tours NT and its Employees will not be held responsible or liable for any loss, damage or other problems arising from use of, or inability to use, this site. Likewise links to third party sites are provided for your (the user) convenience.

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By using this site, you acknowledge and accept that there may be errors in content and all information is provided for your interest only such that to the fullest extent permitted by law, Discovery Tours NT and its Employees will not be held responsible or liable for any loss, damage or other problems arising from use of, or inability to use, this site. Likewise links to third party sites are provided for your (the user) convenience.

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Although Discovery Tours NT may have found these sites useful, reliable and trustworthy for our own purposes we cannot and do not endorse them, their policies, procedures, content or services. We take no responsibility for those sites linked to Discovery Tours NT pages or your transactions with them. The use of this website and these terms are subject to the laws of Australia and the jurisdiction of the Australian courts.



13. FEEDBACK

Discovery Tours NT relies on your feedback to ensure that all aspects of our adventures are to the highest standard, achieve our goals leave you more than satisfied. For this reason, feedback forms are provided and encouraged to be completed by you so that we can address any issues, improve our products and take heart from your satisfied words.

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Where a complaint has been lodged then Discovery Tours NT will investigate the cause and seek to remedy the situation. In such cases you (the plaintiff) will be contacted to be informed of changes or the outcome of the complaint.



14. SEVERABILITY

If any Term or Condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such Term or Condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.



15. PHOTOS AND MARKETING

By participating in our Adventures, you consent to Discovery Tours NT using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

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If at the time of booking the trip you wish to void the consent given in 15 clause, you will be required to state this in an email clearly stating ‘I do not give permission to use my image for any marketing material associated with Discover Uluru at the time of booking. No exceptions.



16. PRIVACY POLICY

Any personal information given to Discovery Tours NT will remain private.

Any personal information gathered will never be sold to any third party for any reason. Discovery Tours NT only collects personal information from visitors in order to process requests initiated by that person or their representative in order to perform a booking, payment or feedback. We may provide your details to our agents in order to facilitate your requested services from us.

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Once your transaction with Discovery Tours NT is completed you can request your personal details be deleted from our records. You may be contacted by Discover Uluru in the future in regard to its activities. If you do not wish this to occur clearly state ‘I do not wish to be contacted by Discovery Tours NT in the future’ and we will delete your details from our Discovery Tours NT and only respond to your communications.

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You may be contacted by Discovery Tours NT in the future in regard to its activities. If you do not wish this to occur clearly state ‘I do not wish to be contacted by Discovery Tours NT in the future’ and we will delete your details from our records and only respond to your communications.



17. APPLICABLE LAW

The laws of the Northern Territory, Australia govern these Booking conditions and any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of the Northern Territory, Australia.



18. REGISTERED ADDRESS

Discovery Tours NT, 1 St Andrews Place, Desert Springs, Alice Springs, NT 0870



19. ABN

97 134 620 554



20. COVID-19 HEALTH & HYGIENE POLICY (UPDATE 28/02/2022)

The conditions presented in this policy are in effect and override ALL other policy and procedures where there is overlap until further notice

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